Information We Collect
therionavexa collects personal information when you interact with our IT education platform and services. We're transparent about what we collect and why we need it.
Personal Information
- Name, email address, and contact details when you register for courses
- Educational background and professional experience for course recommendations
- Payment information processed through secure third-party providers
- Learning progress, completion rates, and assessment results
- Communication preferences and feedback submissions
Technical Information
We automatically collect certain technical information to improve our services and provide a better user experience. This includes IP addresses, browser types, device information, and usage patterns on our platform. We also use cookies and similar technologies to remember your preferences and analyze site performance.
How We Use Your Information
Your personal information helps us deliver quality IT education services and maintain our platform effectively. We use this information for legitimate business purposes and never sell your data to third parties.
- Providing access to courses, learning materials, and educational resources
- Personalizing your learning experience and recommending relevant content
- Processing payments and managing your account subscriptions
- Communicating about course updates, new programs, and platform improvements
- Analyzing platform usage to enhance functionality and user experience
- Complying with legal obligations and protecting against fraud
Information Sharing and Disclosure
We share your information only when necessary to provide our services or when required by law. therionavexa maintains strict controls over who can access your personal data.
Service Providers
We work with trusted third-party service providers who help us operate our platform, including payment processors, cloud hosting services, and educational content providers. These partners are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by Australian law, court orders, or regulatory authorities. This includes cooperating with law enforcement agencies when legally obligated to do so.
Important Notice About International Transfers
Some of our service providers operate outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Australian Privacy Principles.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and promptly.
Access Your Information
You can request access to the personal information we hold about you. We'll provide this information within 30 days of your request.
Correct Your Information
If you believe your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting us directly.
Delete Your Information
You may request deletion of your personal information, subject to certain legal and operational requirements. We'll inform you if we cannot fulfill your deletion request.
Restrict Processing
You can request that we limit how we process your personal information in certain circumstances, such as while we verify the accuracy of disputed information.
Data Security and Protection
therionavexa implements comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
We use industry-standard encryption for data transmission and storage. Our platform employs secure socket layer (SSL) technology, regular security audits, and access controls to protect your information. All staff members with access to personal data receive privacy and security training.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Course completion records are typically retained for seven years for certification purposes. Marketing communications data is deleted within two years of account closure unless you specifically request earlier deletion.
Cookies and Tracking Technologies
therionavexa uses cookies and similar technologies to enhance your browsing experience and analyze platform usage patterns.
- Essential cookies that are necessary for platform functionality and course access
- Performance cookies that help us understand how users interact with our content
- Preference cookies that remember your settings and customization choices
- Analytics cookies that provide insights into learning patterns and platform improvement opportunities
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some platform features.
Third-Party Services and Links
Our platform may contain links to external websites and integrate with third-party educational tools. These external services have their own privacy policies, and we encourage you to review them.
We integrate with several educational technology providers to enhance your learning experience, including video hosting services, interactive coding environments, and assessment tools. When you use these integrated services, their privacy policies also apply to your interactions.
Children's Privacy
therionavexa's services are designed for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.
Parents or guardians who believe their child has provided personal information to therionavexa should contact us immediately so we can address the situation appropriately.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent platform notices.
We encourage you to review this privacy policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when it was last updated.
Complaints and Dispute Resolution
If you have concerns about how we handle your personal information, we encourage you to contact us first so we can address your concerns directly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC provides guidance on privacy rights and can investigate privacy complaints about organizations operating in Australia.